- Pre-made items are shipped the Thursday following your order.
- IE if you placed an order on Thursday, your order will not be shipped until the Thursday of the following week.
- “Made-to-order” and “custom” items have a 8-12 week production time.
- Shipping is free within the United States. All international shipments are a flat 15 USD.
- Changing shipping address: If your item has not shipped, please email firstname.lastname@example.org with the words “ADDRESS CHANGE” in the subject title ASAP
- Once the item is shipped the fate of your item is in the hands of USPS, and unfortunately there is nothing we can do. We highly recommend you try contacting the post office branch in your neighborhood to resolve any shipping issues.
- An order must be cancelled within 24 hours for a full refund.
- After 24 hours, there is a 25% restocking fee (25% of item sale price + shipping price, if applicable).
- Once you receive the shipping label, the order cannot be canceled
- Any item that is marked down or on-sale are not eligible for return
- All “make your own” and “custom” items cannot be returned unless the item arrived damaged or defective
- Items returned without Valere Cove’s written approval (through email) will not be accepted.
- The customer is responsible for all return shipping cost.
- To be eligible for a return, you must email us at email@example.com within 14 days of receiving the item
- The item(s) must be in “new” (unworn) condition
- Items suspected of use will only be refunded 50% of purchase cost
- The item(s) must be shipped no later than 7 days after Valere Cove’s email approval of the return
- Upon shipping the item, you must email the tracking label to firstname.lastname@example.org
- All Valere Cove items are individually handmade, and thus may have small imperfections that are not considered defects.
- If you still believe your item to be damaged, customers have 7 days to email Valere Cove with photos of any damage.
- If an item is mailed back to ValereCove due to buyer error, the buyer is responsible for the reshipping free.
- Giveaway winners are given 72 hours to claim their item. If, after 72 hours the winner still has not responded, Valere Cove will choose a new winner.
- Shipping is free for giveaway winners within the United States, however, international winners are responsible for shipping (15 USD).
- Color matching and adjustments
- Unfortunately, due to the intimate nature of color matching, we only offer precise color matching in our Full Custom orders!
- However, we are more than willing to make small adjustments to our default colors, provided it’s within our capabilities